Policies

facerealityskincareProviding the best possible service during your visit is our highest priority. Time allotted for your appointment is reserved especially for you! We respect your time and ask the same of you.

Rescheduling & Cancellation Policy: Clients are expected to provide a full 48 hours notice when rescheduling their appointment to avoid a $25 cancellation fee.

No Show Policy: Clients who fail to show up for their appointment will be responsible for the full cost of treatment.

Late Arrival Policy:¬†Arriving more than 20 minutes late is considered a “No Show.” We may not have time to perform your treatment and you will be responsible for the full cost of the treatment. Please call or text if you are running late.

Email Appointment Confirmations & Reminders: You will receive an email confirmation at the time of booking and an email reminder 24 hours before your appointment.

Product Return Policy: Unopened products may be returned for a full refund within 30 days of purchase. Used products may be returned for product credit within 14 days of purchase.

We understand that things come up that prevent you from making it to your appointment and schedule adjustments are necessary. When you cancel on short notice, it prevents another client who needs treatment from coming in during that time spot. If you must cancel, be sure to give 48 hours notice or you will be charged $25.

Exceptions are made in certain cases such as emergencies and illness. If you are sick, please stay home.